Current Offerings

Position Title:    RN Case Manager

Status: Full Time Permanent

Department: Case Management
Reports to:    RN Team Leader

Positions Available: 1

Location: Kitchener, Ontario

Start Date: Asap

POSITION SUMMARY:

To ensure timely, efficient, and effective management of medical cases in order to assist patients’ requiring medical assistance when traveling outside Canada or the U.S. To ensure provision of appropriate treatment within the terms and conditions of policies, approve testing and follow up on behalf of underwriters, all the while adhering to cost containment measures. To provide to: clients, families, hospitals, doctors and underwriters, concise, accurate, and professional medical information. To communicate effectively with Transport Services to relay travel needs of patients. To act as a resource for call center and claims associates regarding medical questions and to provide on going education to clients i.e. Triage and to associates i.e. med alerts. To accurately input as well as update all patient and claim information into the system. To represent Allianz Global Assistance both in professional manner and in the high standards of quality service provided.

DUTIES & RESPONSIBILITIES:

1.    Case Management
•    Make calls and send medical information by fax to clients, doctors, families and hospitals. To gather medical information (satisfying eligibility and pre-ex) on patients, and to ensure that all providers are aware of the medical coverage that the patient has.
•    Answer incoming calls on new cases and proceeding with a plan of action from Dr’s, families and clients. To keep clients and Dr’s informed and to assist in coordinating care.
•    Monitor and input case notes. To provide up to date and accurate information on status of cases ensuring effective inter departmental communication.
•    Interpret policies to clients, Dr’s and Hospitals. To ensure understanding and adherence to policy coverage.
•    Assist other teams interdepartmentally with the interpretation of medical information. To ensure that consistent and accurate medical information is given.
•    Arrange and relay patient medical travel information. To ensure that medical restrictions needed for traveling are relayed to the appropriate department.
•    Interpret medical reports.
•    Research meds for the claims and sales departments. To ensure proper coverage in the policy.
•    Provide emotional support to families in need. To assist in coping with difficult situation, providing them with outstanding customer service.
•    Provide nurse advice line. 

2.    To teach courses. To assist in both clients, co-workers in healthy living techniques.

JOB SPECIFICATIONS:

1.    Knowledge of and skill in using Windows based applications
2.    Knowledge of department and company policies and procedures
3.    Able to manage and prioritize multiple tasks
4.    Knowledge of medical diagnosis and appropriate treatments.
5.    Excellent written and verbal skills
6.    Possess problem solving, interpersonal and phone etiquette skills
7.    Data entry skill as well as language skills as required
8.    Good understanding of world geography and current events.
9.    Ability to use initiative in solving customer problems
10.    Proven ability to communicate with customers, co-workers and business contacts in a courteous and professional manner
11.    Ability to pay close attention to detail and multi task.       
12.    Proven ability to maintain a positive and professional attitude

EDUCATION & EXPERIENCE:

Minimum three-year college degree from accredited school of nursing. Minimum four-years nursing experience in a critical care or ER environment preferred. Current registration as a Registered Nurse with the College of Nurses of Ontario. Basic Cardiac Life Support (B.C.L.S.) certification. Completion of Critical Care and Physical Assessment course. Additional training or education is helpful, as well as fluency in another language.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

Work is performed in a normal office environment.  Much of the time is spent sitting in a comfortable position. Infrequent opportunity to walk about. Infrequent need to move/lift light articles.

Position:  Developer, Level 3
Status:  Full-time, Contract (6 months)
Department:  Information Technology
Reports To: Vice-President
Positions Available: 1
Location:  Kitchener, Ontario
Start Date:  ASAP


POSITION SUMMARY:
Provide analysis, design, and programming duties per business requirements.  Documentation and testing is part of the development lifecycle, so interaction with Business Analysts and/or the business community and other members of IT is required.  Assignments may include website/internet technologies, Windows and web services, SQL query and other duties as assigned.


DUTIES & RESPONSIBILITIES:
1.    Responsible for ensuring the technology portion of projects is completed on time, on budget and per approved business requirements.

2.    Programming:

• Designs, codes, and documents new and existing programs. 
• Prepares test data and analyzes program performance during testing to ensure quality and conformance to requirements

• Prepares detailed specifications from which programs will be written. 
• Develops estimates for program requests. 
• Analysis and resolution of production issues.

• Responsible for overall project architecture
• Chair project meetings and report progress and changes to management

JOB SPECIFICATIONS (KSA's): 

1.    Communicates effectively with excellent written and verbal skills
2.    Understanding of the following concepts:

• Object oriented programming concepts
• Relational database querying
• Reporting concepts
  

3.    Possesses sound analytical, problem solving and documentation skills.
4.    Demonstrated ability to prioritize conflicting demands.
5.    Executes assigned project tasks within established schedules.
6.    Recognizes processing/programming inefficiencies and recommends improvements
7.    Maintains confidentiality.
8.    Demonstrates enthusiasm and commitment toward the job.
9.    On call responsibilities overnight and weekends on rotational basis
10.  Demonstrated leadership and mentoring abilities
11.  Experience with any of the following tools or concepts an asset:

• Microsoft Visual Studio .NET
• Microsoft SQL Server Management Studio or Microsoft Enterprise Manager
• Microsoft Team Foundation Server
• Collaborative software development using source code control
• Synon/AllFusion 2E