How to File a Claim

How to File a Claim

We’re sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interferes with your trip, please call us immediately. We can assist you by opening a case for you, referring you to a medical provider and monitoring your care. Once you have returned home and have provided the necessary supporting documents, we will process your claim and will be available to answer any questions you have.

How to File a Medical Claim

To file a claim for Out-of-Country medical expenses, please call the Emergency Assistance phone number located on your Confirmation of Coverage or Declaration Letter, or your policy of insurance. Toll-free numbers listed will work from within North America. We can also be reached by calling collect if you are outside North America.

If you require medical care while travelling, please contact us prior to seeking treatment if possible. In the case of a medical emergency, seek medical treatment immediately then have a family member or hospital staff member contact us as soon as possible on your behalf.

How to File a Non-Medical Claim

To file a non-medical claim (i.e. Trip Cancellation, Trip Interruption, Lost or Delayed Luggage, etc., Allianz Global Assistance’s online claim portal is available to you anytime, anywhere.

Alternatively, please call the Emergency Assistance phone number located on your Confirmation of Coverage or Declaration Letter, or your policy of insurance. We will open a claim for you and explain the documentation required to complete your claim filing.

Claim Filing Tips

Before you leave for your trip, please remember to review your insurance policy. There are certain restrictions and exclusions on your benefits that can affect your coverage. These are included in the Policy of Insurance which will be sent to you when your policy is purchased. It’s important to familiarize yourself with the types of situations that are eligible for coverage, as well as those that are not eligible. If you have any questions about your coverage, you can contact us via the phone numbers listed on your Confirmation of Insurance/Declaration Letter or insurance policy. We’re happy to help!

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