Allianz Global Assistance Continues Winning Streak at Call Center Week Awards
Allianz Global Assistance Canada, a leading travel insurance and assistance provider, received the “Best Contact Center Learning, Development & Recognition Program” award at the Call Center Week Awards held last week in Las Vegas, Nevada. Hosted by the International Quality and Productivity Center (IQPC), the Call Center Weeks Awards honor the most innovative call center solutions and individuals in the past year.
The award for “Best Contact Center Learning, Development & Recognition Program” was presented to Allianz Global Assistance Canada in recognition of the company’s ability to apply financial and performance metrics to drive results; its hiring practices and commitment to developing high potential associates and leaders; as well as its rewards, recognition and incentive programs.
The winning streak continues for Allianz Global Assistance Canada, which recently won the 2012 Global Call Centre of the Year in the small-to medium call centre category (75 seats or less), and the Silver Award in the Quality category at the International Customer Management Institute (ICMI) Global Call Centre of the Year Awards in Seattle, Washington.
"Our commitment to always asking ‘How can we help?’ not only applies when assisting customers, but extends to the development of our associates as well," said Sandy Winfield, Vice President of Operations. "We aim to continually build our associates’ skillsets to help them achieve their objectives, both professionally and personally. We are very proud to be recognized by IQPC for our Quality Assurance and Training and Development teams’ efforts over the past year in this regard.”
Allianz Global Assistance Canada has operated its call centre for more than 24 years, with a focus on delivering emergency assistance around the clock to Canadians who are travelling abroad. Located in Kitchener, Ontario, the call centre is staffed with 60 agents, including a team of 16 Registered Nurses who provide a wide range of services for Canadian travellers such as medical care monitoring, communicating with treating physicians abroad and patients’ personal doctors at home and arranging medical evacuation and repatriations via air ambulance.
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