Bringing you home safely

We’ll take care of all the details

• Ensure your documentation is in order: passport, health card, etc…
• Take your personal needs, injury or illness into account when booking your seat.
• Consider a stretcher* when sitting tolerance is a concern. This option can take up to 7-10 business days for the airline to confirm.
• Pre-arrange wheelchair assistance.
• Arrange meals to meet dietary restrictions – we’ll ask you 48 hours in advance.
• Provide your itinerary and seating information once your flight has been confirmed.
• Select options with the most direct flight path.

Aircraft and seating vary depending on availability and where you are in the world; and typically take between 24 to 48 hours to arrange.

* This service is currently not offered for flights within North America or South America.

We’ll try to get your travelling companion home too

• Our team will attempt to include your travel companion(s) on the same flight as you.
• If there is no capacity, alternative arrangements will be reviewed.
• In all cases, our team will review all flight itineraries prior to booking.
• We will also review the eligibility of your companion’s flight; and will always assist – even if it’s not covered.
  
• For pet companions, airline policies differ, so please let us know about your pet as soon as possible.

•  We match your medical escorts to your illness, injury and care needs
• Your team can include Medical Doctors, Registered Nurses, Registered Practical Nurses, Paramedics, Non-Medical Escorts, all of whom:
  o   Have received additional training in aero-medical repatriations
  o   Are certified in both Basic and Advanced Cardiac Life Support (BCLS + ACLS)
  o   Are equipped with all the medical equipment required for your care needs
  

Your medical escorts will:

• Meet with you to go over:
  o  Your safety to travel
  o  Your personal care needs (including ground transportation)
  o  The flight itinerary and times of departure
  o  Any questions you have about the upcoming flight
• Notify our Physician Group of any changes in your condition and request local medical support as needed
• Carry the necessary customs and airport security documentation outlining the need  to bring you home for medical reasons and for the medical equipment
• Coordinate porter services for your luggage as needed
  

• Your medical escorts will:
•         o   Provide support for both medical and travel needs, including meals.
•         o   Continuously monitor and reassess your condition.
•         o   Assist with all prescribed treatments within their scope of practice.
          o   Respect your privacy at all times and will use screens during stretcher flights, and airport clinics and curtains when providing care.
  
  
• Our team on the ground will in stay touch with your medical escorts to see how you’re doing and keep your loved ones up-to-date on your progress.

• Your medical escorts will help to ensure your safe arrival at your final destination
• A transfer of accountability report will be provided to either the medical staff at the treating facility or to your family. This report includes all assessments and treatments provided by the medical escorts during the flight home, allowing for a safe transition of care with either the receiving facility or your family doctor.
• Within a few days of your arrival, a case manager will call to see how you’re doing. They can also answer any outstanding questions you may have.