During your trip

While vaccines and other health measures are helping to curb the spread of COVID-19 around the world, it remains important to take active steps to protect yourself and others during your trip. Also, even after you’re vaccinated, be sure you can identify COVID-19 symptoms and know what to do if you get COVID-19 while travelling.

Below are some tips for safer travels during COVID-19 from the Government of Canada.*

  • Use multiple personal preventive practices at the same time (ex. being fully vaccinated, wearing a well-constructed and well-fitting mask properly, washing your hands often, and practicing social distancing with people outside of your immediate household or close travel group).
  • Stay informed of and prepare for the local COVID-19 situation by saving links to local public health resources and following their advice.
  • Know where to access medical care, including a COVID-19 test.
  • Follow local public health recommendations such as gathering size limits.
  • Practice social distancing while avoiding spaces with poor ventilation (ex. buses and minivans) and crowded indoor or outdoor settings (ex. large live performances and sports events or busy bars and restaurants).
  • Avoid common greetings, such as handshakes.
  • You may also wish to sign up for the Registration of Canadians Abroad service.

*These are Government of Canada safety recommendations and do not impact your policy coverage.

If you have a medical emergency or test positive for COVID-19 while travelling, it is critical that you contact Allianz Global Assistance before seeking treatment. Our caring and experienced in-house medical team is ready to assist you 24/7. If you have emergency hospital and medical coverage administered by Allianz Global Assistance, you can reach us using the emergency contact information included in your fulfillment package or on your wallet card.

Our Emergency Assistance Specialists will guide you to the most optimal healthcare solution based on your condition and location, arrange payment on your behalf whenever possible, and share important information and next steps related to your situation.

In a life-threatening medical emergency, get to a hospital immediately, and have a family member or friend call Allianz Global Assistance on your behalf within 24 hours of admission and before surgery is performed.

  • Start thinking about your return to Canada and arrange for your COVID-19 test. Check the government website of the country / region you’re visiting and search for COVID-19 guidelines / protocols / testing
  • Download the ArriveCAN app and make sure you have everything organized for your return to Canada. All travellers (including returning Canadians) entering Canada by land or air are required to download the ArriveCan app prior to arrival to facilitate the border entry process.

You don’t need to wait until you’re home to file a travel insurance claim. It’s easy, and thanks to our online claims portal - you can do it from anywhere.

Claims for all products and benefits can be submitted online including trip cancellation, interruption and delay, lost or delayed baggage, and out of pocket emergency medical expenses.

Get started by visiting online claims portal.

Have questions related to COVID-19 and travel insurance from Allianz Global Assistance? Read our FAQ.

The Travel Health Insurance Association (THIA) of Canada has some helpful resources: