Emergency visit to the doctor
or hospital while travelling

We’re here for you

Thank you for reaching out to us for help with your recent travel emergency. Calling our in-house Emergency Assistance team is an important first step in ensuring you get the care you need. Our goal is to provide you with assistance and support that helps ease the stress and worry you’re probably feeling right now.

Since there can be a lot going on during this time, you and your loved ones might have questions. We hope this will help answer some of them.

During your initial call with us

Once you call our Emergency Assistance team to let us know what happened, here are a few things we’ll do to help you get back on track.

  • Provide information on where to go if you need medical attention
  • Open a case and send you a case number via text – keep it handy if you need to contact us again 
  • Send claim forms and information on how to complete them – via email now or regular mail when you return home
While you’re at the medical facility

Your health at this time is the top priority and should be the focus of your visit. While you’re getting the care you need, we’ll continue to act on your behalf by:

  • Working to confirm your policy is current and that you meet eligibility requirements
  • Attempting to arrange billing – so you don’t have to pay out of pocket

While we handle these and other details related to your care, we ask that you do the following during your medical visit to further help us - help you:

  • Collect all original reports / invoices – you’ll need them if you make a claim
  • Call us
    o  Before any treatments, procedures or testing over and above the basic blood work, urine test, EKG or simple X-rays
    o  If your medical condition changes
    o  If you require follow-up emergency care

 

If you need to make a claim

We’ll send you claim forms – please complete them when you’re ready, and let us help you review the policy filing deadline.

As part of your claim submission, include the following.

  • Original itemized bill with physician full name and designation
  • Prescription Receipts (Needs to contain: Patient’s full name, Date of Service, Name of Pharmacy, RX drug name, dosage and total cost) and Proof of payment – cash register receipt
  • Proof of departure (may be required)
  • Proof of change fees and/or new flight costs
  • If claiming for Trip Interruption or Delay – please have the treating doctor complete the section of the claim form that was sent to you via email when we opened your case

For help with filling out your forms, please call our Claims department at 1 800 363 1835 between the hours of 8AM and 8PM EST Monday through Friday. 

If you need further assistance

We hope that you feel better soon. If we don’t hear back from you after your initial case opening call, we’ll assume your medical emergency was resolved.

But we’re always here if you need any help or assistance. Simply call us 24/7 using the phone number indicated in your policy documents.

Once your claim has been submitted, for investigative purposes, Allianz may require you to provide any and all relevant medical records related to your claim. By providing Allianz with such medical records you hereby consent to Allianz’s use of the medical records in any manner deemed necessary by Allianz to investigate your claim. Allianz hereby agrees to comply with all applicable privacy laws in the collection and storage of your personal health information. It is your responsibility to review your Policy and to be aware of the terms, conditions and exclusions therein. Any invasive or investigative procedure including but not limited to surgery, CT scans, MRIs, EEGs or ultrasounds must be pre-authorized by Allianz prior to the hospital conducting such procedure in order to determine the patients’ eligibility for such procedure. Allianz shall not be held liable or responsible for payment of (i) any claim that is not covered by your Policy; or (ii) any invasive or investigative procedure that has not been pre-authorized by Allianz.