Canada: Navigating
the unexpected safely
Connecting you to the care you deserve
You have arranged everything you need, including travel protection, to help make your trip to Canada all you hope it will be. If you need to go to the hospital or doctor unexpectedly during your visit, it is important to be prepared.
Canada has one of the most accessible and diverse healthcare systems in the world, but if you do not have Canadian government healthcare coverage, getting emergency medical treatment can be expensive.
Our goal is to provide you with the highest quality assistance and support throughout your travel journey. This includes providing you with important information and advice that is specific to Canada – even before your trip begins.
Be sure to review the information below and list of recommended medical facilities ahead of time to help you get through an unexpected medical emergency confidently while you are in Canada.
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Seeking Medical Treatment
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When You Arrive at the Medical Facility
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Recommended Medical Facilities for Care
If you require treatment while in Canada due to a medical emergency, please call Allianz Global Assistance prior to seeking treatment whenever possible. In a life-threatening medical emergency, get to a hospital and have a family member or friend call on your behalf once you’re at the facility.
- Contact Allianz Global Assistance at the phone number found on your wallet card so that we can open a case and assign/provide you with a case number, assist you in finding the nearest appropriate facility, and notify the facility of your arrival on your behalf.
- Ensure you have your case number with you when visiting the medical facility. It is good to have in case you need to call us when you get there.
- Depending on your symptoms, our team of professionals may also refer you to a virtual medical consultation with a physician so you don’t have to leave the comfort of your Canadian residence or other accommodations.
Note:
- Clinics provide fast access to care without the long waits associated with emergency room visits at hospitals.
- A walk-in clinic or urgent care clinic is ideal for minor medical emergencies such as infection and rashes, upset stomachs, cuts, bruises, strains, sprains, minor burns, and simple fractures (casting and splinting).
- Let the hospital or clinic you are referred to know that you have a policy with Allianz Global Assistance. We will reach out to the hospital to try to have them bill us directly, rather than you. Please note that a deposit may be taken if you are not a resident of Canada.
- Please remember that payment of the claim is conditional upon the terms and exclusions of the policy. All necessary documentation, including medical records, will be reviewed and assessed in order to determine eligibility under the policy.
- Ask the facility to call Allianz Global Assistance if they have any questions about your coverage. They can reach us 24 hours a day, 7 days a week using the same number on your wallet card.
- If the facility wants to do any investigative or invasive procedures or tests, please call us back so we can ensure that the treatment you are receiving is eligible under your policy – and appropriate for your situation.
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| City | Medical Facilities |
| Calgary |
Country Hills Medicentres Tel: 403-241-8848 |
| Calgary |
Foothills Medicentres Tel: 403-236-8400 |
| Calgary |
Heritage Hill Medicentres Family Health Care Clinic Tel: 403-259-3256 |
| Calgary |
Horizon Square Medicentres Tel: 403-291-5588 |
| Calgary |
Mount Royal Medicentres Tel: 403-229-1771 |
| Calgary |
Panorama Hills Medicentres Family Health Care Clinic Tel: 403-274-9712 |
| Calgary |
South Trail Medicentres Family Health Care Clinic Tel: 403-257-9075 |
| Calgary |
Braeside on 24 Medical Clinic Tel: 587-296-3363 |
| Calgary |
Primacy - Medical Express McKenzie Towne Tel: 403-726-8955 |
| Calgary |
Primacy - South MacLeod Family Medicine Tel: 403-457-2457 |
| Edmonton |
Belle Rive Medicentres Tel: 780-457-7142 |
| Edmonton |
Capilano Medicentres Family Health Care Clinic Tel: 780-468-2911 |
| Edmonton |
Dickinsfield Medicentres Tel: 780-784-4878 |
| Edmonton |
Castledowns Medicentres Family Health Care Clinic Tel: 780-457-5511 |
| Edmonton |
Downtown Medicentres Family Health Care Clinic Tel: 780-488-1222 |
| Edmonton |
Ellerslie Medicentres Family Health Care Clinic Tel: 780-466-8064 |
| Edmonton |
Heritage Village Medicentres Family Health Care Clinic Tel: 780-438-2306 |
| Edmonton |
Hermitage Medicentres Family Health Care Clinic Tel: 780-473-2102 |
| Edmonton |
Kingsway Medicentres Family Health Care Clinic Tel: 780-784-5078 |
| Edmonton |
McKenney Medicentres Family Health Care Clinic Tel: 780-458-7375 |
| Edmonton |
Millwoods Medicentres Family Health Care Clinic Tel: 780-462-3491 |
| Edmonton |
Pleasantview Medicentres Family Health Care Clinic Tel: 780-436-8071 |
| Edmonton |
Riverbend Medicentres Family Health Care Clinic Tel: 780-434-7234 |
| Edmonton |
Sherwood Park Medicentres Family Health Care Clinic Tel: 780-467-4717 |
| Edmonton |
Westgate Medicentres Family Health Care Clinic Tel: 780-489-4976 |
| Edmonton |
Westgrove Medicentres Family Health Care Clinic Tel: 780-452-0281 |
| Grande Prairie |
Grande Banks Medical Clinic Tel: 587-771-1515 |
| Lethbridge |
Haig South Family Health Care Clinic Tel: 403-328-6641 |
| Lethbridge |
Haig West Family Health Care Clinic Tel: 403-329-4361 |
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| City | Medical Facilities |
| Abbotsford |
Viva Care Medical Clinic-Inside Walmart Tel: 604-381-4102 |
| Burnaby |
Highgate Medical Clinic Tel: 604-777-9101 |
| Burnaby |
Viva Care Medical Clinic-Inside Walmart Tel: 604-422-8482 |
| Chilliwack |
Viva Care Medical Clinic-Inside Walmart Tel: 604-792-8482 |
| Delta |
Viva Care Medical Clinic Tel: 604-599-9401 |
| Guildford |
Viva Care Medical Clinic-Inside Walmart Tel: 604-583-8482 |
| Kelowna |
Orchard Medical Centre and Walk-In Clinic Tel: 250-861-3235 |
| Port Coquitlam |
Viva Care Medical Clinic Inside Walmart Tel: 778-216-1822 |
| New Westminster |
Care Point Medical and Wellness Tel: 604-523-1166 |
| Squamish |
Sea to Sky Medical Tel: 604-898-5555 |
| Squamish |
Squamish Medical Clinic Tel: 604-892-3535 |
| Surrey |
CityMed Clinic Tel: 604-503-9966 |
| Surrey-Central |
Viva Care (Central City) Medical Clinic-Inside Walmart Tel: 778-372-4474 |
| North Vancouver |
Lonsdale & 19th Medical Clinic Tel: 604-987-3347 |
| Vancouver |
Keefer Medical Clinic Tel: 604-674-7403 |
| Vancouver |
Loyal Medical Clinic Tel: 604-428-8313 |
| Vancouver |
Care Point Medical and Wellness Tel: 604-915-9517 |
| Vancouver |
Choice Medical Clinic Tel: 604-969-8900 |
| Vancouver |
Care Point Medical and Wellness Tel: 604-254-5554 |
| Vancouver |
Care Point Medical and Wellness Tel: 604-436-0800 |
| Victoria |
Saanich Plaza Medical Clinic Tel: 250-475-1101 |
| Victoria |
Jack Nathan Health - Hillside Mall Tel: 250-592-4212 |
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| City | Medical Facilities |
| Stonewall |
Interlake Medicentres Tel: 204-467-5717 |
| Winnipeg |
Parkview Medicentres Tel: 204-334-9526 |
| Winnipeg |
Dakota Medical Walk-In Clinic Tel: 204-254-2087 |
| Winnipeg |
Eaton Place Medical Clinic Tel: 204-942-0933 |
| Winnipeg |
Sunshine Medical Clinic Tel: 204-285-3994 |
| Winnipeg |
Primacy - Gateway Primay Medical Clinic Tel: 204-667-5227 |
| Winnipeg |
Primacy - Bison Family Medical Clinic Tel: 204-275-1500 |
| Winnipeg |
Pure Lifestyle Tel: 204-338-7873 |
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| City | Medical Facilities |
| St. John's |
Eastern Health Tel: 709-752-3687 |
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| City | Medical Facilities |
| Dartmouth |
Dartmouth Family Focus Medical Clinic Tel: 902-420-6060 |
| Dartmouth |
Tacoma Family Medicine Tel: 902-466-1531 |
| Halifax |
Family Focus Tel: 902-420-6060 |
| Halifax |
Clayton Park Medical Clinic Tel: 902-445-9600 |
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| City | Medical Facilities |
| Aurora |
TrustyMed Medical Clinic Tel: 905-505-6555 |
| Belleville |
Great Lakes Walk In Clinic Tel: 613-689-9314 |
| Brampton |
Appletree Medical Group Tel: 647-722-2370 |
| Brampton |
MedCare Clinic Tel: 905-454-1222 |
| Cambridge |
Sentry Medical Tel: 519-622-1210 |
| Campbellford |
Trent Hills Medical Clinic Tel: 705-653-0404 |
| East Gwillimbury |
York Medical Medicentres Tel: 905-868-9243 |
| East Gwillimbury |
Primacy - Trinity Medical & Travel Clinic Tel: 905-895-0008 |
| Etobicoke |
Appletree Medical Group Tel: 647-722-2370 |
| Etobicoke |
Alderwood Medical Tel: 416-503-2541 |
| Etobicoke |
Horner Medical Clinic Tel: 416-259-0300 |
| Etobicoke |
Long Branch Walk-In Clinic Tel: 647-352-5533 |
| Hamilton |
Sentry Medical - Hamilton Family and Internal Medicine Tel: 289-719-0877 |
| Kingston |
CDK Family Medicine Tel: 613-766-0318 |
| Kitchener |
KW Healthy Living Walk-In Clinic Tel: 519-340-3043 |
| Lindsay |
Sentry Medical - Lindsay Family Practice and Cardiac Care Tel: 705-328-2019 |
| London |
Medicentres All Ages Walk-In Clinic Tel: 519-471-6686 |
| London |
Sheerhealth Family and Walk-In Medical Tel: 519-474-7300 |
| Mississauga |
Appletree Medical Group Tel: 437-917-9283 |
| Mississauga |
Appletree Medical Group Tel: 647-722-2370 |
| Newmarket |
York Medical Medicentres Tel: 905-853-0404 |
| Ottawa |
Appletree Medical Group Tel: 613-482-0118 |
| Ottawa |
Appletree Medical Group Tel: 613-482-0118 |
| Ottawa |
Appletree Medical Group Tel: 613-482-0118 |
| Ottawa |
Appletree Medical Group Tel: 647-722-2370 |
| Ottawa |
Appletree Medical Group Tel: 613-482-0118 |
| Ottawa |
Appletree Medical Group Tel: 613-482-0118 |
| Richmond Hill |
York Medical Medicentres Tel: 905-770-9096 |
| Sarnia |
Wiltshire Pharmacy and Walk-In Clinic Tel: 519-491-1922 |
| Scarborough |
Appletree Medical Group Tel: 647-722-2370 |
| Scarborough |
Sentry Medical - Malvern Family Practice Tel: 416-281-1311 |
| St. Catherines |
Sentry Medical Tel: 705-328-2019 |
| Thornhill |
Summeridge Medical Clinic Tel: 905-889-3588 |
| Thunder Bay |
Sentry Medical Tel: 519-622-1210 |
| Toronto - East |
Appletree Medical Group Tel: 647-722-2370 |
| Toronto - Central Downtown |
Appletree Medical Group Tel: 647-722-2370 |
| Toronto Downtown |
Appletree Medical Group Tel: 647-722-2370 |
| Toronto - North/West |
Medcorp Clinics - North York Medical Tel: 416-243-2273 |
| Toronto - North/West |
Appletree Medical Group Tel: 647-722-2370 |
| Toronto - Downtown Central W. |
Appletree Medical Group Tel: 647-722-2370 |
| Toronto - Downtown Central |
Appletree Medical Group Tel: 416-366-2273 |
| Toronto - Downtown Central |
Cloud Care Clinics - Medical Services Tel: 416-361-6000 |
| Toronto - Midtown |
Eglinton Station Medical Centre Tel: 416-485-0555 |
| Trenton |
Great Lakes Walk In Clinic Trenton Tel: 613-907-3206 |
| Woodbridge |
Summit Health Tel: 905-264-9859 |
| Woodbridge |
Sentry Medical Tel: 905-850-0753 |
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| City | Medical Facilities |
| Charlottetown |
Downtown Walk-In Clinic Tel: 902-367-4444 |
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| City | Medical Facilities |
| Montreal |
Clinique CuraMed (NDG) Tel: 514-483 9911 |
| Westmount |
Clinique CuraMed (Westmount) Tel: 514-612-2430 |
| Westmount |
Urgent MD Tel: 514-329-1999 |
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| City | Medical Facilities |
| Estevan |
Estevan Medical Clinic Tel: 306-634-6444 |
Travel insurance is subject to eligibility, limitations and exclusions. Travel insurance does not cover everything. For full details and definitions, please refer to the policy or certificate of insurance.
Allianz Global Assistance is the registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd.
Allianz does not promote, prefer or otherwise recommend the listed hospitals over other hospitals in the region you travel such as to create an unfair market competition or otherwise create an impression of a restraint of trade by suggestion these hospitals to you. Allianz’s aim is to provide you with the information you may consider, in your sole discretion, to choose from a list of hospitals with a high standard of care, professionals and facilities. The decision would be yours regarding the hospital facility you solely choose to visit for your medical care.