Canada: Navigating
the unexpected safely

You have arranged everything you need, including travel protection, to help make your trip to Canada all you hope it will be. If you need to go to the hospital or doctor unexpectedly during your visit, it is important to be prepared.

Canada has one of the most accessible and diverse healthcare systems in the world, but if you do not have Canadian government healthcare coverage, getting emergency medical treatment can be expensive. 

Our goal is to provide you with the highest quality assistance and support throughout your travel journey. This includes providing you with important information and advice that is specific to Canada – even before your trip begins. 

Be sure to review the information below and list of recommended medical facilities ahead of time to help you get through an unexpected medical emergency confidently while you are in Canada.

Seeking Medical Treatment

If you require treatment while in Canada due to a medical emergency, please call Allianz Global Assistance prior to seeking treatment whenever possible. In a life-threatening medical emergency, get to a hospital and have a family member or friend call on your behalf once you’re at the facility.

  • Contact Allianz Global Assistance at the phone number found on your wallet card so that we can open a case and assign/provide you with a case number, assist you in finding the nearest appropriate facility, and notify the facility of your arrival on your behalf.
  • Ensure you have your case number with you when visiting the medical facility. It is good to have in case you need to call us when you get there.
  • Depending on your symptoms, our team of professionals may also refer you to a virtual medical consultation with a physician so you don’t have to leave the comfort of your Canadian residence or other accommodations.


  • Clinics provide fast access to care without the long waits associated with emergency room visits at hospitals.
  • A walk-in clinic or urgent care clinic is ideal for minor medical emergencies such as infection and rashes, upset stomachs, cuts, bruises, strains, sprains, minor burns, and simple fractures (casting and splinting).
When You Arrive at the Medical Facility
  • Let the hospital or clinic you are referred to know that you have a policy with Allianz Global Assistance. We will reach out to the hospital to try to have them bill us directly, rather than you. Please note that a deposit may be taken if you are not a resident of Canada.
  • Please remember that payment of the claim is conditional upon the terms and exclusions of the policy. All necessary documentation, including medical records, will be reviewed and assessed in order to determine eligibility under the policy.
  • Ask the facility to call Allianz Global Assistance if they have any questions about your coverage. They can reach us 24 hours a day, 7 days a week using the same number on your wallet card.
  • If the facility wants to do any investigative or invasive procedures or tests, please call us back so we can ensure that the treatment you are receiving is eligible under your policy – and appropriate for your situation.
Recommended Medical Facilities for Care
Select the province/territory you are visiting from the list below to view information on recommended medical facilities in the region.
Medical facilities in Ontario

Swipe to view more

City Medical Facilities   

Cornerstone Medical Clinic
8990 Chinguacousy Rd. Unit 9
Brampton, ON L6Y 5X6
(905) 450-5780

View Cornerstone Medical Clinic on a map


Hamilton Medical Centre
52 Cannon Street West Unit 103
Hamilton, ON L8R 2B5
(905) 522-0111
View Hamilton Medical Centre on a map


Medical Tree Clinic
Unit 6--795 Gardiners Rd.
Kingston, ON K7M 7E6
View Medical Tree Clinic on a map


Thompson Medical Centre
Location 1
130 Thompson Road
London, ON N5Z 2Y6
(519) 601-8621
View Thompson Medical Centre (Thompson Road) on a map

Location 2

990 Gainsborough Road
London ON, N6H 5L4
(519) 601-8621
View Thompson Medical Centre (Gainsborough Road) on a map



Rapid Access Medical Clinic
21 Queensway West
Mississauga, ON L5B 1B6
View Rapid Access Medical Clinic on a map

North York

Health One Medical Centre
5292 Yonge St
North York, ON M2N 5P9
(416) 223-6666
View Health One Medical Centre on a map


Peterborough Enhanced Care Clinic
815 High St #9
Peterborough, ON K9J 8J9
(705) 874-8080
View Enhanced Care Clinic on a map


Waterloo Urgent Care Clinic 
820 King St N
Waterloo, ON N2J 4G8
(519) 206-0211
View Waterloo Urgent Care Clinic on a map



Riverside Medical Centre
7875 Riverside Dr. E
Windsor, ON  N8S 1E1
(519) 974-4122
View Riverside Medical Centre on a map


Multi-Site Ontario 

Enhanced Care Clinics
40 Ontario Locations 
To find out all Enhanced Care Clinics on a maps

Medical facilities in Quebec

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City Medical Facilities  

Clinique Medigo
165 Boul. Saint-Raymond
Gatineau, QC J8Y 0A7
(819) 282-7090
View  Clinique Medigo on a map


MD-Plus clinic
1575 Boulevard de l'Avenir # 220
Laval, QC H7S 2N5
(450) 933-8303
View MD-Plus clinic on a map


Medi Centre LaSalle
1500 Dollard - Suite 201
Lasalle, QC H8N 1T5
(514) 366-4507
View Medi Centre LaSalle on a map

Quebec City

Clinique Saint Louis
3165 Chemin Saint-Louis
Québec, QC G1W 4R4
(418) 653-1970
View Clinique Saint Louis on a map



Clinique de Santé Jacques Cartier
1815 Rue King Ouest, Suite 200
Sherbrooke, QC J1J 2E3
(819) 565-7446
View Clinique de Santé Jacques Cartier on a map

Medical facilities in Saskatchewan

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City Medical Facilities   
Prince Albert

Primacy SuperMed Family Medicine and Walk-In Clinic
591-15 Street East
Prince Albert, SK S6V 1G3
(306) 763-4808
View Primacy SuperMed Family Medicine on a map

Moose Jaw

Alliance Health
890-A Lillooet St W
Moose Jaw, SK S6H 8B4, Canada
(306) 691-0030
View  Alliance Health on a map

Swift Current

North Side Medical Clinic
1921 Saskatchewan Dr #101
Swift Current, SK Canada
(306) 773-9100
View North Side Medical Clinic on a map

Medical facilities in British Columbia

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City Medical Facilities  

Foothills Medical Clinic 
203-3387 David Avenue
Coquitlam, BC V3E0K4
(778) 285-5859
View  Foothills Medical Clinic  on a map


Old Orchard Medical Clinic
#11 - 4429 Kingsway
Burnaby, BC V5H 2A1
(604) 431-6585
View Old Orchard Medical Clinic on a map


Hillside Medical Clinic
114-1920 Summit Drive
Kelowna, BC V1V 3E9
(250) 763-6322
View Hillside Medical Clinic on a map

Medical facilities in Alberta

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City Medical Facilities  
Medicine Hat

Vista Park Medical Clinic
450 Vista Drive South East, Suite 101
Medicine Hat, AB T1B 0S3
(403) 548-2228
View Vista Park Medical Clinic on a map


Lethbridge Medical Clinic
515 6th Street South
Lethbridge, AB T1J 2E1
(403) 394-2002
View Lethbridge Medical Clinic on a map

Medical facilities in Nova Scotia

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City Medical Facilities  
Cape Breton
(New Glasgow)

Aberdeen Walk in Clinic
610 E River Rd
New Glasgow, NS B2H 3S2
(902) 752-7125
View Aberdeen Walk in Clinic on a map


Travel insurance is subject to eligibility, limitations and exclusions. Travel insurance does not cover everything. For full details and definitions, please refer to the policy or certificate of insurance.

Allianz Global Assistance is the registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd.

Allianz does not promote, prefer or otherwise recommend the listed hospitals over other hospitals in the region you travel such as to create an unfair market competition or otherwise create an impression of a restraint of trade by suggestion these hospitals to you. Allianz’s aim is to provide you with the information you may consider, in your sole discretion, to choose from a list of hospitals with a high standard of care, professionals and facilities. The decision would be yours regarding the hospital facility you solely choose to visit for your medical care.