Our Emergency Assistance Specialists will guide you to the most optimal healthcare solution based on your condition and location, arrange payment on your behalf whenever possible, and share important information and next steps related to your claim. They can also connect you with Virtual Care from an MD via video or teleconference when appropriate.

• From Canada and the United States, toll-free: 1-800-513-5934
• From anywhere else in the world: Ask the operator to place a collect call to Canada at 416-340-0405.

We’ll ask for your HR ID, so please have it ready when you call.

We will need your permission to gather information from the treating facility and your family doctor.

Whether your dream trip involves exploring the Galapagos Islands or marveling at the beauty of Canada’s Northern Lights, it’s important to keep at least one foot in reality. Here are some ways to immerse yourself in the moment and stay safe while you do:

• Keep your wits about you and be aware of your surroundings.
• If you wouldn’t engage in certain activities at home, consider avoiding them while you’re travelling.
• Leave your itinerary with your hotel.
• Store valuables such as expensive jewelry, large amounts of money and extra credit cards in a hotel or bank safe.
• Only carry the money, credit cards and other valuables you’ll need for each day, outing or activity.
• Conceal valuables that you’ll carry with you while you’re out and about.
• If you must travel alone at night, stick to brightly lit, well populated areas.
• Know how to dial 911 in the country you’re visiting.
• Be sure to eat and drink according to your activity level and environment.
• Continue to take your medication as prescribed by your doctor.
• Keep your wallet card handy and use the information on it to contact us if you need emergency assistance while travelling.
• Apply sunscreen in sunny conditions – at any time of year.