How can we help?

Are you an existing customer and have a question about your travel insurance policy? Are you a company seeking a partnership, a medical facility treating one of our customers or do you simply want to give us feedback about your experience with us? Whatever your question or concern, submit it to us using the form below and we will do our best to get back to you very promptly.

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How to find us

Kitchener (Head Office) 
4273 King St. E.
Kitchener ON, N2P 2E9

Toll Free Telephone: 1-800-461-1079
Local Telephone: 1-519-742-2800
Fax: 1-519-742-2581

250 Yonge Street, Suite 2100
Toronto ON, M5B 2L7

Toll-free: 1-800-670-4426 
Telephone: 416-340-1980 
Fax: 416-340-2707

Customer Inquiries
For general questions or to request a copy of our Accessible Customer Service Policy, please email us at:

Media Inquiries
Dan Keon  
Vice President, Market Management  

New Business/Partnership Inquiries
Partnership Inquiries