How can we help?

Are you an existing customer and have a question about your travel insurance policy? Are you a company seeking a partnership, a medical facility treating one of our customers or do you simply want to give us feedback about your experience with us? Whatever your question or concern, submit it to us using the form below and we will do our best to get back to you very promptly.

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How to find us

Kitchener (Head Office) 
4273 King St. E.
Kitchener ON, N2P 2E9

Toll Free Telephone: 1-800-461-1079
Local Telephone: 1-519-742-2800
Fax: 1-519-742-2581

Mailing Address 
Please forward all mail and correspondence to:
P.O. Box 277
Waterloo, ON

N2J 4A4

Customer Inquiries
For general questions or to request a copy of our Accessible Customer Service Policy, please email us at:

Media Inquiries
Dan Keon  
Vice President, Market Management  

New Business/Partnership Inquiries
Partnership Inquiries