To our valued customers,

As the world of travel continues to change, we have continued to experience higher than average call and claim volumes. This has created challenges in our ability to service you in a timely fashion. Here’s what you can expect:

  • Calling us: Many customers are able to reach us within a reasonable timeframe. Wait times, however, may exceed 30 minutes during peak times. Peak times vary, but are busiest on Mondays and midday during the week.
  • Claims processing: While many customers are receiving claim decisions within 2 weeks, claims processing may take 6 – 8 weeks depending on the unique nature of the claim.

Travel has changed, and we’re changing with it

With over 30 years of experience helping Canadian travellers in their time of greatest need, we place the customer at the heart of everything we do.

This commitment to caring and customer-first approach is a common thread throughout the full range of unique travel insurance and emergency assistance solutions we provide to our partners and their customers.

As a leading Canadian travel insurance and assistance provider with a global reach, we help travellers explore the world with confidence.
We deliver top quality care and are uniquely equipped to accompany you and your customers on today’s ever-changing journey.
From the beginning to the end of your journey, we help you prepare for the unexpected so you can enjoy your adventures to the fullest.