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Who we are

Helping people is at the heart of what we do. We embed our culture of caring into every step of the customer journey, creating a unique and reassuring customer experience on our partners’ behalf.

Headquartered in Kitchener, ON, our 800+ associates provide end-to-end travel insurance and assistance services to our customers and partners, including licensed consumer sales, 24/7 emergency assistance, medical case management, claims adjudication, cost containment and provider network management.

Allianz Global Assistance is also a global business. As the Canadian company of Allianz Partners – the world’s largest travel insurance and assistance provider – our partners and their customers know that our worldwide presence means they can rely on us 24/7 to deliver globally consistent services via a well-connected, worldwide provider network implemented with local expertise.

Whether here in Canada or around the world, we care about our partners’ relationships with their customers and go the extra mile to continuously strengthen those relationships, improve brand loyalty and make people’s lives simpler, safer and more enjoyable.

899,172 medical providers in our network - €8.62BN in total revenue - 65M cases handled - 21,566 employees around the world
94.8% combined ratio - 21M KM travelled by air ambulances - 76 countries with commercial activity - €566MN operating profit
40M text messages received and sent - 70 languages spoken - 12,250 medical repatriations - 89M calls handled