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Who we are

For over 30 years, Allianz Global Assistance has supported travelling Canadians when they need it most with value-added travel insurance and assistance services. We bring our passion for assisting people to life every day through our partnerships with some of the best-known brands in the travel, financial services, health and property and casualty markets.

Helping people is at the heart of what we do. We embed our culture of caring into every step of the customer journey, creating a unique and reassuring customer experience on our partners’ behalf.

Headquartered in Kitchener, ON, our 800+ associates provide end-to-end travel insurance and assistance services to our customers and partners, including licensed consumer sales, 24/7 emergency assistance, medical case management, claims adjudication, cost containment and provider network management.

Allianz Global Assistance is also a global business. As the Canadian company of Allianz Partners – the world’s largest travel insurance and assistance provider – our partners and their customers know that our worldwide presence means they can rely on us 24/7 to deliver globally consistent services via a well-connected, worldwide provider network implemented with local expertise.

Whether here in Canada or around the world, we care about our partners’ relationships with their customers and go the extra mile to continuously strengthen those relationships, improve brand loyalty and make people’s lives simpler, safer and more enjoyable.

Company’s stats: 904,259 Global medical provider network
Company’s stats: 206 Countries where medical interventions happened
Company’s stats: 70 Languages spoken by our employees
Company’s stats: 71 Million cases handled
Company’s stats: 725,000 Medical cases handled
Company’s stats: 17,200 Medical repatriations per year
Company’s stats: 75 Countries with commercial activity
Company’s stats: 1,300 air ambulances chartered per year
Allianz Partners 2019 Key Figures