Who we are

For over 30 years, Allianz Global Assistance has supported travelling Canadians and visitors when they need it most with value-added travel insurance and assistance services. We bring our passion for assisting people to life every day through our partnerships with some of the best-known brands in the travel and financial services markets. We also serve as an outsource provider for in-bound call centre services and claims administration for health insurers, property and casualty insurers and credit card companies.

Helping people is at the heart of what we do. We embed our culture of caring into every step of the customer journey, creating a unique and reassuring customer experience on our partners’ behalf.

Headquartered in Cambridge, Ontario, our committed team of specialists provides end-to-end travel insurance and assistance services to our customers and partners, including licensed consumer sales, 24/7 emergency assistance, medical case management, claims adjudication, cost containment and provider network management.

Allianz Global Assistance is a specialist brand of Allianz Partners, the world’s largest travel insurance and assistance provider. Our partners and their customers know that our worldwide presence means they can rely on us 24/7 to deliver globally consistent services via a well-connected, worldwide provider network implemented with local expertise.

Whether here in Canada, or around the world, we care about our partners’ relationships with their customers and go the extra mile to continuously strengthen those relationships, improve brand loyalty and make people’s lives simpler, safer and more enjoyable.