What to expect when you travel
Our Emergency Assistance Specialists will guide you to the most optimal healthcare solution based on your condition and location, arrange payment on your behalf whenever possible, and share important information and next steps related to your claim.
In a life-threatening medical emergency, get to a hospital immediately and have a family member or friend call Allianz on your behalf within 24 hours of admission and before any surgery is performed.
To contact us 24/7 in an emergency, please use the toll-free numbers provided in your travel insurance package. To call collect from outside North America, international operator assistance is required.
We’ll ask for your policy number, so please have it ready when you call.
We need your permission to help, so please sign the release forms we send. This allows us to gather information from the treating facility and your family doctor.
You don’t need to wait until you’re home to file a travel insurance claim. It’s easy, and thanks to our online claims portal – you can do it from anywhere.
Be sure to gather all your claim information (invoices, receipts, etc.).
Claims for all products and benefits can be submitted online including trip cancellation, interruption and delay, lost or delayed baggage, and out of pocket emergency expenses.
Remember: submit your claim as soon as possible. The sooner we receive all your claim information, the faster we can review your claim.
Get started by visiting theonline claims portal.
If information is missing, we will contact you.
Each claim is unique and may require records from the facility where you were treated, and/or your doctors at home. Obtaining these records may take some time.
Once your claim has been reviewed, you will receive your explanation of benefits.
Whether your dream trip involves exploring the Galapagos Islands or marveling at the beauty of Canada’s Northern Lights, it’s important to keep at least one foot in reality. Here are some ways to immerse yourself in the moment and stay safe while you do:
- Keep your wits about you and be aware of your surroundings.
- If you wouldn’t engage in certain activities at home, consider avoiding them while you’re travelling.
- Leave your itinerary with your hotel.
- Store valuables such as expensive jewelry, large amounts of money and extra credit cards in a hotel or bank safe.
- Only carry the money, credit cards and other valuables you’ll need for each day, outing or activity.
- Conceal valuables that you’ll carry with you while you’re out and about.
- If you must travel alone at night, stick to brightly lit, well populated areas.
- Know how to dial 911 in the country you’re visiting.
- Be sure to eat and drink according to your activity level and environment.
- Continue to take your medication as prescribed by your doctor.
- Keep your wallet card handy and use the information on it to contact us if you need emergency assistance while travelling.
- Apply sunscreen in sunny conditions – at any time of year.