Allianz Global Assistance | File your claim after a travel emergency

In all likelihood when you travel, you’ll have the time of your life with no unexpected surprises. If your journey takes a turn in a direction you didn’t expect, you might need to make a claim.

To file a medical claim – Call us

Allianz Global Assistance can be reached toll free within North America using the number included on your confirmation of coverage or wallet card. If you do not have your confirmation of coverage or wallet card with you, please contact us at 866-520-8823 if within North America.
If you are outside North America, please call us collect at 1-519-742-9013. International operator assistance may be required for collect calls, so please confirm how to call collect to Canada from your destination before leaving.
If you require treatment while travelling due to a medical emergency, please call Allianz Global Assistance prior to seeking treatment whenever possible. Our agents will provide you with a referral to the nearest available medical facility and advise you of important information related to the claims process.
In a serious medical emergency, get to a hospital and have a family member or friend call on your behalf once you’re at the facility. We’ll get your claim underway, contact the hospital on your behalf to coordinate your care and billing, and help you navigate each step in the process.
Have your policy number handy when contacting us. Your policy number can be found on your confirmation of coverage or wallet card.
Once your claim is opened, you will be sent a claim form to complete. Once received and completed, send in your claim form with your supporting, required documents so your claim can be processed.

To file a non-medical claim (i.e. trip cancellation or baggage loss)

Any non-medical claim (i.e. trip cancellation, trip interruption, lost or delayed luggage, etc.) can be submitted online, anytime, anywhere. Provide the details of your claim and attach your required, supporting documents electronically through our secure online portal for faster claim adjudication.
You can also open a non-medical claim by calling us using the phone numbers listed on your confirmation of coverage or wallet card.

It was such an overwhelming relief to be in such capable hands. I am sincerely grateful for everything you did for me.

~ Sally,
Allianz Global Assistance Customer

This was a good decision to buy overseas coverage overall; no one can predict what happens, so it is good to have coverage.

~ Gobin,
Allianz Global Assistance Customer

Great service, helpful staff. Gave me advice about how to get my lost luggage letter from the airline carrier.

~ Rebecca,
Allianz Global Assistance Customer

WOW. I made a claim for the first time ever on a Rental Car (been renting cars for 40 plus years) and it was paid promptly and in full. I’m over the moon.

~ Michael,
Allianz Global Assistance Customer

When I contacted the company late at night, she (the associate) was very friendly and patient with me. She is not only professional but has a heart of compassion.

~ Ngen Kiaw,
Allianz Global Assistance Canada customer

What I’d like to say is that the lady I spoke to was just wonderful and so easy to work with. If the rest of your staff is like she is, Allianz is very lucky.

~ Inga,
Allianz Global Assistance Canada customer

Amazing customer service! 11 out 10.

~ Nicolas,
Allianz Global Assistance Customer

I received excellent service, full of smiles, understanding and kindness. Thank you very much.

~ Claudine,
Allianz Global Assistance Customer

How to file a claim