If your policy or certificate of insurance includes out-of-country medical benefits administered by Allianz Global Assistance, and you require treatment while travelling due to a medical emergency, please call Allianz Global Assistance prior to seeking treatment whenever possible.
In a serious medical emergency, get to a hospital and have a family member or friend call on your behalf once you’re at the facility.
Allianz Global Assistance can be reached toll free within North America using the number included on your confirmation of coverage or wallet card. If you do not have your confirmation of coverage or wallet card with you, please contact us as follows:
Our emergency assistance team is available 24 hours, 7 days a week and 365 days a year to help:
Please have your policy number handy when contacting us. Your policy number can be found on your wallet card or the confirmation of coverage that was sent to you at time of purchase.
Once your claim is opened, you will be sent a claim form to complete. Once received and completed, send in your claim form with your supporting, required documents so your claim can be processed.
If your coverage includes non-medical benefits (i.e. (i.e. Trip Cancellation, Trip Interruption, Lost or Delayed Luggage, etc.) you can submit your claim online through our secure Claims Portal for faster claim processing.
Our online Claims Portal provide you with a smoother, more efficient experience while keeping you informed of what is happening at each stage of your claims journey. The Claims Portal enables you to:
Claims can be submitted through the online Claims Portal for a wide range of benefits, including:
Check out our Claims Portal today at www.allianzassistanceclaims.ca.