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Service notice - Contact Centre wait times, self-service options and COVID-19 FAQs

To our valued customers:

As the situation with COVID-19 continues to evolve, we appreciate our customers have important questions and concerns about upcoming travel.

Due to recent changes to Government of Canada travel advisories, we are currently experiencing extremely high call volumes that are resulting in much longer wait times than usual. We have all hands on deck to support you and greatly appreciate your patience and understanding as we work to assist you in your time of need.

In the meantime, here are some helpful links that may address your immediate needs: 

Experiencing a medical emergency

 How to reach us if you are currently experiencing a medical emergency abroad.

Submit a claim

Access our secure Claims Portal if you need to submit a claim for trip cancellation, trip interruption, trip delay, baggage loss/delay, or for out-of-pocket medical expenses.

"Am I covered for COVID-19?" and other FAQs

Read our responses to the top questions we are currently receiving from customers.