Balancing your customer
and business needs

Our experienced team of Emergency Assistance specialists is available 24/7/365. As the first point of contact for travelling members, their objective is to offer reassurance and caring support in a traveller’s time of need, including referrals to in-network providers, arrangements for direct billing and guidance on next steps for their claim, depending on the treatment plan.

Allianz Global Assistance’s cost containment efforts begin on the first call, with referrals provided to in-network medical providers whenever possible. Our Medical Case Management team handles all inpatient and medically complex cases, closely monitoring patient care to ensure they receive the best treatment possible while averting costs where possible, including providing approvals for investigative or invasive procedures. Our Medical Case Management team also works with our extensive air ambulance network to manage medical evacuations and arrange for repatriation to Canada once a patient is medically stable to travel.

Our in-house Medical Provider Management team executes our robust provider network strategy, which delivers significant cost savings to partners through established relationships with leading Preferred Provider Organization (PPO) networks as well as through direct networks and negotiation. Additionally, our proprietary Allianz Cost Containment System (ACCS) ensures provider bills are automatically directed through the PPO network that will deliver the highest possible discount.

With over 30 years of experience managing travel assistance and claims adjudication for Canada’s top brands, Allianz Global Assistance effectively controls program costs through focused efforts at every stage of the claim, including adjudication according to policy terms and conditions, coordination of benefits, third-party subrogation, GHIP recoveries and fraud prevention.