Allianz Global Assistance Launches the COVID-19 Insurance and Assistance Plan

Cambridge, ON October 15, 2020

Today, Allianz Global Assistance, a leading Canadian travel insurance and assistance provider, announced the launch of its COVID-19 Insurance and Assistance Plan, which provides up to $1,000,000 in coverage for emergency medical treatment related to COVID-19, along with additional value-added benefits. The plan is offered through Allianz Global Assistance’s national distribution network of over 9,000 travel agency and insurance broker partners.

While Global Affairs’ Level 3 travel advisories remain in place, some Canadians may be required to travel abroad for work or family reasons. The COVID-19 Insurance and Assistance Plan, which offers coverage for international destinations including the USA, aims to help limit the spread of the virus by providing financial protection and high-touch assistance services that will encourage travellers to seek medical treatment and follow quarantine protocols if they test positive for COVID-19 while abroad.

“We encourage all Canadians to adhere to Government of Canada advisories and guidelines for international travel. We also recognize that some of our customers may have important reasons to travel in these uncertain times. For those individuals, we remain committed to helping protect their health and safety by ensuring our customers have access to coverage for emergency medical, quarantine and other costs related to COVID-19 while abroad,” said Lucy Hathaway, Chief Sales Officer of Allianz Global Assistance. “Our hope is to remove barriers that might otherwise lead a traveller to avoid seeking treatment, which will hopefully help to limit the spread of the virus at a destination while ensuring their health fully recovers before returning to Canada.”

The COVID-19 Insurance and Assistance Plan is available for purchase on a standalone basis and provides benefits for COVID-19 related treatment and expenses only, making it an ideal complement to Allianz Global Assistance’s standard Emergency Hospital Medical and All-Inclusive plans. The coverage can also be purchased to supplement other standard out-of-country medical plans that may limit coverage for COVID-19. High-level benefits of the COVID-19 Insurance and Assistance Plan include but are not limited to:

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Benefit Limits – in CAD$  
EMERGENCY MEDICAL TREATMENT: Medical expenses related to the treatment of COVID-19 after receiving a positive COVID-19 test result.

TRANSPORTATION: Expenses incurred for transportation to the nearest appropriate medical facility or to a Canadian hospital if an insured tests positive for COVID-19 while on their trip.

RETURN OF TRAVEL COMPANION: If an insured is quarantined, hospitalized or repatriated, this benefit is for expenses to transport a travel companion and dependent children back to their home.

Up to policy maximum of $1,000,000

QUARANTINE MEALS & ACCOMMODATION: Expenses if an insured is placed in individual quarantine during their trip due to a positive COVID-19 test result.

Per person: $150 per day to a maximum of $2,100

DENIED BOARDING: If on a return trip home, an insured is denied boarding due to a COVID-19 screening, this benefit is for unexpected expenses incurred as a result of the delay. Per person: $300  


The plan does not have an age limit, and is available for trip durations up to the applicable provincial health insurance coverage out-of-country day limit. No medical questionnaire is required to purchase the plan, however, customers who have previously tested positive for COVID-19 must receive a negative test result before their departure from Canada to be eligible for coverage. Customers must also have shown no signs or symptoms of COVID-19 in the 14 days prior to their date of departure from Canada.

Existing partners with questions about the COVID-19 Insurance and Assistance Plan can contact their Business Development Manager for further details, while travel agents and brokers interested in learning more about partnering with Allianz Global Assistance can contact

Allianz Global Assistance (Canada)

For over 30 years, Allianz Global Assistance has supported travelling Canadians when they need it most with value-added travel insurance and assistance services. More than 800 employees support long-term partnerships with some of the best-known brands in the travel and financial services markets. Allianz Global Assistance also serves as an outsource provider for in-bound call centre services and claims administration for health insurers, property and casualty insurers and credit card companies. Allianz Global Assistance is a specialist brand of Allianz Partners for assistance and travel insurance, and is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. For more information, visit the Allianz Global Assistance Canada website.

Allianz Partners

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world. For more information, visit the Allianz Partners website.

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