Cambridge ON, Sept. 30, 2025
Allianz Global Assistance Canada (Allianz), a leading Canadian travel insurance and assistance provider, has launched an expanded telemedicine service that allows customers travelling in over 80 countries to schedule both virtual and in-person medical care quickly and easily. The new service is part of the company’s continued effort to provide innovative solutions that meet the needs of today’s travellers.
Allianz has launched this new digital appointment booking capability in partnership with Air Doctor, to provide insured customers with an additional way to access their insurance benefits and take care of common illnesses and injuries during their international trip. Customers with medical travel insurance benefits who are travelling to eligible countries will receive an email from Allianz shortly before their trip with information about the booking service and a link to the co-branded Allianz Global Assistance-Air Doctor website or app, should they need treatment while travelling.
Customers can also take advantage of these services by contacting Allianz at any time during their trip. If the traveller’s medical need is determined to be non-life-threatening, the team will advise and aid the traveller to ensure an appropriate doctor visit is scheduled either virtually or in-person.
Beyond the option to self-book virtual and in-person appointments (including with multilingual doctors), Air Doctor services include arrangements for local prescriptions, where available. There are no up-front, out-of-pocket costs to customers or approvals needed for up to two doctor visits per person, per trip – meaning less worry about finances or paperwork and more focus on feeling better
“We are excited to introduce this significant enhancement to our assistance services, designed to make travel more seamless and enjoyable for our valued customers,” said Riccardo Iacovino, Vice President, Medical Operations & Provider Management at Allianz. “By integrating our team of in-house medical experts with the Air Doctor visit scheduling tool, we offer travellers the reassurance and support they need to confidently explore the world, knowing that quality medical care is readily accessible.”
“We are pleased to offer Allianz Global Assistance customers quick and efficient access to medical care while travelling,” said Jenny Cohen Derfler, CEO and co-founder of Air Doctor. “Our app delivers a cashless, claimless experience – no paperwork, no out-of-pocket expenses – so the entire insurance process is handled seamlessly in-app. Travellers can focus on their trip, knowing their healthcare needs are taken care of.”
This new partnership with Air Doctor further expands Allianz Global Assistance’s existing virtual care network and ability to deliver guided care when it matters most, providing its customers with even greater peace of mind for their journeys abroad.